Managing my practitioner account - Why can't I change my profile email address?

Emails on Embodia have to be unique because they are used to sign in to your account. If you are trying to change your email address under your profile and are getting an error that the email is already taken, it means that you have a second account on Embodia associated with the email address you are trying to update to.

To solve this issue, there are a few steps that need to be taken on your end.

As an example, assume you have 2 accounts on Embodia with the following emails:

• Account 1: account1@email.com
• Account 2: account2@email.com

If you want to update the email address associated with Account 1 to account2@email.com, please follow these steps: 

1. Sign in to Account 2 and change the email address to account1+1@email.com (note the +1 before the @ sign)
2. Sign in to Account 1 and change the email address to account2@email.com
3. Sign in to Account 2 and change the email address to account1@email.com